At DigiPay.Guru, we believe that agents are the heartbeat of every successful digital financial ecosystem. They are the bridge between banks, fintechs, and end customers, especially in regions where physical cash and digital transactions coexist.
To help our partners improve agent efficiency, boost adoption, and deliver superior customer experiences, we have introduced four significant updates to our Agent Module. These features empower agents to manage liquidity effortlessly, onboard unregistered customers faster, and resolve issues more effectively, all from a single, user-friendly interface.
Let’s explore what’s new and why it matters for your business. 👇
1. Top Up from My Own Customer Account
Agents can now instantly transfer funds from their linked customer account to their agent wallet with just a few taps.
Why it matters:
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No more branch visits or cash center trips. Agents can stay operational at any time.
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Faster liquidity management ensures agents always have the funds to serve customers.
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Simplified workflow reduces dependency on multiple logins or manual transfers.
Example use case:
An agent serving rural customers runs out of float in the middle of the day. Instead of halting operations or traveling to a top-up center, they can instantly move funds from their personal account to their agent wallet and continue serving customers seamlessly.
2. Settlement to My Own Customer Account
This feature allows agents to transfer surplus funds from their agent wallet back to their linked customer account effortlessly.
Why it matters:
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Reduces idle balances sitting in the agent wallet.
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Simplifies cash flow management, which gives agents full control over their liquidity.
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Builds trust and transparency, as agents can reconcile funds whenever they want.
Example use case:
At the end of the day, an agent settles excess funds to their customer account, which keeps the agent's wallet lean while retaining easy access to the money if needed.
3. NRTA – Non-Registered to Registered Transfer Agent
With the NRTA feature, agents can now accept funds from non-registered (cash-only) senders and instantly credit them to registered recipients.
Why it matters:
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Expands your network’s reach to customers who don’t yet have digital wallets.
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Drives adoption, as agents become the first touchpoint for new users entering the digital ecosystem.
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Boosts revenue by capturing transactions that would otherwise stay in cash-only channels.
Example use case:
A non-registered customer walks up to an agent to send cash to a family member who has a digital wallet. The agent processes the transfer instantly, and the recipient receives funds digitally, which makes the sender more likely to register in the future.
4. Agent Dispute Resolution
We’ve built a dedicated in-app dispute module that allows agents to flag, escalate, and track issues with transactions directly from their interface.
Why it matters:
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Empowers agents to report failed transactions, duplicate charges, or suspicious activity quickly.
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Streamlined operations with automatic dispute tickets sent to your operations team.
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Real-time tracking and in-app notifications keep agents informed, thereby maintaining trust with customers.
Example use case:
If an agent processes a transfer that fails but debits their wallet, they can immediately raise a dispute, receive a ticket number, and get updates until resolution, without lengthy phone calls or manual follow-ups.
Why These Updates Matter
These new Agent Module features enhance your network’s efficiency and customer satisfaction:
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Stronger liquidity management with instant top-ups and settlements.
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Increased adoption and revenue through NRTA support for cash-based customers.
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Improved trust and transparency with real-time dispute handling.
By putting more power and control in the hands of agents, DigiPay.Guru enables financial institutions like yours to serve more customers, reduce downtime, and scale with confidence.
Conclusion
These Agent Module enhancements are designed to give your network more control, efficiency, and trust.
From instant wallet top-ups and seamless settlements to NRTA for cash-based customers and quick dispute resolution, your agents are now better equipped to serve customers without delays.
By simplifying day-to-day operations, these updates not only boost adoption and revenue but also strengthen the overall customer experience for your financial ecosystem.
Next Steps for Your Business?
These updates are now live and ready to deploy for all our partners.
If you want to activate these features for your agent network or see a live demo, you can contact our fintech team today!
