At DigiPay.Guru, we continue to evolve our eWallet platform to empower banks, fintechs, telcos, and financial institutions like yours with modern, scalable, and customer-centric digital payment experiences.
To strengthen agent-assisted services within your wallet infrastructure, we are excited to introduce two major enhancements to our Agent Module, designed to improve customer accessibility and elevate operational visibility across your agent network.
These upgrades mark another step in making our platform more intuitive and data-driven.
Let’s explore what’s new and how these enhancements can transform your agent operations.
New Feature: Enhanced Agent Module for Better Visibility, Monitoring & Service Delivery
To strengthen how your agents operate and how customers interact with them, we’ve upgraded two core components of the Agent Module.
These enhancements are designed to improve real-time visibility, streamline supervision, and create a more efficient, user-friendly agent network.
1. Agent Geolocation: Real-Time Agent Mapping for Faster User Access
Agents can now update their real-time geolocation directly within the system, while enabling customers to easily locate nearby agents through the mobile wallet app.
This new capability enhances the customer experience by providing instant visibility of:
- Nearest active agents
- Distance and directions
- Available agent services
- Service hours
This way, your customers can quickly access essential financial services such as cash-in, cash-out, wallet top-ups, and account support. This reduces wait times and improves overall service availability in both urban and rural regions.
For your business, this also ensures accurate agent mapping, thereby helping to maintain compliance and improve monitoring of agent presence across regions.
2. Agent Panel: Agent Statistics Report for Better Oversight & Productivity
We’ve introduced a new Agent Statistics Report to give parent agents and supervisors deeper operational visibility into their network.
This report provides comprehensive insights into:
- Transaction volumes
- Wallet usage trends
- Commission summaries
- Activity performance of linked child agents
- Revenue contributions
- Service adoption patterns
With these insights, institutions and parent agents can:
- Monitor productivity in real time
- Identify high-performing and low-performing agents
- Optimize agent coverage
- Improve commission management
- Strengthen operational planning
This enhancement ensures that your agent network remains efficient, accountable, and performance-driven, which is crucial for businesses operating large or expanding eWallet ecosystems.
Why These Updates Matter
Agent networks remain the backbone of financial inclusion, especially in regions where branchless banking and mobile money services play a central role.
However, lack of visibility, outdated mapping, and limited monitoring can create service gaps and operational inefficiencies.
With these new enhancements, DigiPay.Guru enables your institution to:
- Offer greater accessibility to customers
- Ensure real-time agent visibility
- Improve agent productivity
- Strengthen regional compliance
- Deliver a consistent service experience
- Optimize performance across your entire agent hierarchy
These updates directly address common operational challenges while helping you deliver faster, more reliable, and transparent financial services through your agent network.
How It Works
To help you understand how these enhancements function within your existing agent ecosystem, here’s a quick walkthrough of the updated workflow:
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Agent updates their live location directly through their panel.
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The system validates and updates the geolocation in real time.
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Customers searching for cash-in/cash-out or assistance see nearby agents instantly in the app.
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Parent agents access the Statistics Report to monitor performance across child agents.
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Supervisors analyze insights such as transaction volumes and commissions to boost productivity.
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Institutions leverage this data to optimize network coverage and elevate service quality.
Key Benefits for Banks, Fintechs & Financial Institutions
Here’s how these enhancements create meaningful impact across your operations and agent network:
- Improved customer accessibility with accurate agent mapping
- Higher operational visibility across agent hierarchies
- Performance-driven agent productivity
- Better compliance with real-time geolocation tracking
- Transparent commission and transaction overview
- Better customer experience through efficient agent assistance
These enhancements ensure your eWallet ecosystem operates with efficiency, transparency, and trust: the essential pillars for institutions scaling digital financial services.
Conclusion
With these new enhancements to the Agent Module, DigiPay.Guru reinforces its commitment to helping financial institutions deliver inclusive, powerful, and future-ready eWallet ecosystems.
By enabling real-time geolocation and detailed agent performance reporting, we empower your organization to deliver more accessible, transparent, and efficient digital financial services to millions.
We continue to innovate so your customers can access financial services confidently, anytime, anywhere. And your institution can stay ahead of the curve with stronger visibility, better operational control, and sustainable long-term growth.
Transform your agent operations today with DigiPay.Guru’s secure, scalable, and innovative eWallet solutions.
